At The Collagen Lab, we’re committed to protecting your personal information and making sure your shopping experience with us is safe, secure and enjoyable.

What We Collect

When you shop or interact with our website, we may collect your:

• Name, email address, phone number
• Shipping and billing address
• Payment information (securely processed via our payment gateway)
• Purchase history and browsing behaviour
• Any information you voluntarily provide through contact forms, subscriptions or social media

How We Use It

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchase, shipping or customer service needs
• Send occasional marketing updates (only if you’ve opted in — and you can opt out anytime)
• Improve our products, services and website experience

Cookies & Analytics

We use cookies to enhance your browsing experience, understand how our website is used, and show you more relevant content. You can adjust your browser settings to disable cookies if you prefer.

Keeping Your Info Safe

Your data is stored securely and only shared with trusted third parties (like payment processors or shipping providers) when necessary to fulfil your order or service request. We’ll never sell or misuse your information.

Your Rights

You have the right to access, update, or request deletion of your personal information at any time. Just reach out to us at hello@thecollagenlab.com.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated date.

Questions?

We’re here to help. Contact us anytime at hello@thecollagenlab.com.au.