Shipping
Processing Time
Orders are processed within 24 business hours, Monday to Friday (excluding public holidays). You'll receive tracking details via email once your order is dispatched.
Delivery Options
Standard Shipping:
- Orders under $99 AUD: $10
- Orders over $99 AUD: Free
- Delivery Time: 3–7 business days
Express Shipping:
- All orders: $15
Delivery Time: 1–3 business days
Note: Deliveries to remote areas, such as Norfolk Island, may take up to 8 weeks.
International Shipping
Currently, we ship within Australia. For international orders, please contact us directly.
Returns
Eligibility
Returns are accepted for damaged or faulty goods that are unopened. Due to health regulations, we cannot accept returns for opened products or if you simply change your mind.
Process
If your item arrives damaged or faulty, please contact us within 7 days of receipt. Provide your order details and photos of the product to assist us in resolving the issue promptly.
Contact Us
Email us at hello@thecollagenlab.com.au