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CHRISTMAS GIFT BOX NOW ON SALE

Shop our new arrivals:

Collagen Overnight Oats Blend
Collagen Overnight Oats Blend
The Lab Drink Bottle
The Lab Drink Bottle

Use coupon code WELCOME10 for 10% off your first order.

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The Collagen Lab

Shipping & Returns

Secure transactions

Transactions are handled with bank-grade security.

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Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Shipping

Processing Time

Orders are processed within 24 business hours, Monday to Friday (excluding public holidays). You'll receive tracking details via email once your order is dispatched.

Delivery Options

Standard Shipping:

  • Orders under $99 AUD: $10
  • Orders over $99 AUD: Free
  • Delivery Time: 3–7 business days

Express Shipping:

  • All orders: $15

Delivery Time: 1–3 business days

Note: Deliveries to remote areas, such as Norfolk Island, may take up to 8 weeks.

International Shipping

Currently, we ship within Australia. For international orders, please contact us directly.

Returns

Eligibility

Returns are accepted for damaged or faulty goods that are unopened. Due to health regulations, we cannot accept returns for opened products or if you simply change your mind.

Process

If your item arrives damaged or faulty, please contact us within 7 days of receipt. Provide your order details and photos of the product to assist us in resolving the issue promptly.

Contact Us

Email us at hello@thecollagenlab.com.au